F.A.Q.

How do I place my order?

When viewing an item, select the required size from the drop down menu located next to the product image then click 'add to cart'. A window will appear confirming your selection. From there you can either click on one of the navigation links at the top of the page to continue shopping or go straight to the checkout to pay for your order.

How can I pay?

You can pay by credit/debit card or by Paypal. Paypal is an internationally recognised online transaction service, giving you the benefits of fraud protection and simplicity of use.

What is your returns policy?

If there is a physical fault with your purchase, or you have received an incorrect item, you must report the fault/error as soon as possible. Arrangements will then be made for a replacement. As all items are custom-made, refunds are not available once manufacture has begun.

Can you deliver worldwide?

Hidden Moves ships unframed print orders internationally to most destinations with Royal Mail. Delivery is usually made within 1 week (UK), or 2-4 weeks (worldwide). Framed prints to the UK and Europe are dispatched via courier and should arrive 2-5 days after dispatch. The cost of delivery is displayed at the checkout stage of your order. There may be additional taxes that require payment when you receive your order depending on the import regulations in your country. Hidden Moves does not deliver to P.O. boxes. If you have any questions about delivery, please e-mail before placing your order.

What is the delivery cost?

The delivery cost varies depending on your order, and this will be calculated at the checkout stage once you have input your delivery address. Payment will not be requested until you have been supplied with the total cost of your order, including delivery.

Can I track my order?

To lower postage costs to you, tracked delivery is currently not available on unframed print orders. However, Royal Mail is an extremely reliable mail carrier, and it is very rare that an item does not reach its destination. Framed prints to the UK and Europe are dispatched via courier, and tracking information can be provided upon request.

How much are your items in USD/Euros/CAD etc.?

For your convenience, a link to Google's currency converter has been added to the description on each product page. Please note that this conversion should only be used as a guide and may differ slightly to the actual total at the checkout.

How can I keep updated with new releases?

If you would like to be kept up-to-date with the latest information and releases, you can follow Hidden Moves on one of the following networks.